support, warranty or shipping insurance claim

Please upload photos with the proof of damage or failure. When your case is an insurance claim, please sent photos that not show only the damaged part of the product, but also show the damage was caused by the external cause (all sides of the carton shipping box, external box damage, cushioning material damage, etc.). When you do not provide those, the Japanese insurance will not cover the cost of the replacement goods and the cost of re-exporting the goods.

When you require to sent us more files. Please submit the maximum 8 via this form and sent the rest by email once you receive a confirmation email from us.
The max size of each single photo you are able to upload is 5mb.

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